Pepsico
Meals that impact communities
Overview
Pepsi transitioned to the digital space and is developing a B2B eCommerce platform that allows nonprofits and NGOs to order, manage, and ship food products to communities across the country.
Services
Research, UX Planning, UX Design, UI Design, Visual Design
Services
Food and Beverage | eCommerce | B2B | Retail
Problem
School children may not be able to access meal kits during the holiday season and the COVID-19 pandemic.
Customers are limited by the business hours when they can place orders.
Customers are unable to determine if items are out of stock or cannot be delivered to certain addresses.
Solution
The custom-solution e-commerce site offers a digital experience for nonprofits, NGOs, and food distributors to browse through the inventory of meal kits, place multi-location bulk orders, and track shipping and delivery.
For consumers
These screens streamline NGO and non-profit interactions, allowing for easy program exploration, order placement, tracking, and invoicing
Browse meals
Browse different meals and adding them to different addresses
Meal kit content
Product page that presents the meal content. product that contains multiple products
Cart and checkout
The cart experience allow users to see which meal kit goes where
Staff tools
The staff administration enables businesses to manage incoming orders, invoices, new customers, and finances.
Problem
Lack of efficiency due to spending a lot of time on the phone with customers, calling when have issues with orders or out
Unable to scale due to lots of manual labor done by one outbound manager
Solution
Admin backend application with the necessary tools they need to run the business. all away from managing orders, customers, contracts, to reports and financials.
Nationwide Impact
It was incredibly exciting to see school kids receiving their meal kits with the new service. From a business perspective, the manual process was almost completely eliminated.
20 registrations in 1 month
PepsiCo customers swiftly transitioned from manual to digital operations, resulting in 20 registrations within just one month.
500 meal kits delivered in the first week
Supporting immediate food assistance.
Unlock access to 50M+ people by 2030
Supporting the goal of providing 50 million people with ready access to nutritious foods by 2030.
Unlocking access for NGOs
To order and deliver more meal kits efficiently across the country, benefiting families and individuals in need.
